Frequently Asked Questions

Candle Kit Contents

How much wax do I receive?

Each kit contains a whopping 750ml of soy wax pellets. 

My glass jars are broken, what do I do?

Oh no! Please dispose of them very carefully and reach out to our customer services team. We’ll get replacements out to you right away.

Should I wear gloves when crafting?

Yes, we recommend that you do. It offers a bit of extra protection for your skin. 

Can I recycle my packaging?

All our packaging is made with the planet in mind. We’re constantly working to make all of our packaging recyclable, so hope to make the wax packaging recyclable soon too.

Where is the kit packed? 

Our kits are packed in the UK and sourced from UK suppliers where possible.

Will the dye colour my skin?

It shouldn’t, but we advise using the included gloves nonetheless. 

Is there an expiry date?

No.

Soap Kit Contents

How much wax do I receive?

Each kit contains a 800g of clear Craft Factory soap. 

I'm missing something. What do I do?

Whoops! We'll get that sorted for your right away. Please reach out to us and we'll get the missing item sent to you right away.

Should I wear gloves when crafting?

Yes, we recommend that you do. It offers a bit of extra protection for your skin. 

Can I recycle my packaging?

All our packaging is made with the planet in mind so 90% of it is recyclable. We’re constantly working to improve our packaging, so hope for it to be 100% recyclable soon!

Where is the kit packed? 

Our kits are packed in the UK and sourced from UK suppliers where possible.

Will the dye colour my skin?

No, we include specially made soap dyes in our kits, so these won't colour your skin. Don't worry, you won't turn into a Smurf!

Is there an expiry date?

No, our soaps won't expire.

 

Orders:

Can I order more than one kit?

Yes. You can select your quantity at checkout.

Will these arrive separately?

No. We’ll send your kits in one box if ordered simultaneously.

 

Delivery and Returns:

How much is shipping?

Shipping costs £2.95 and we send our orders via Royal Mail.

Do you ship internationally?

No. Due to restrictions on some of the internal components, we can’t ship our kits outside of the UK (yet). 

Are returns free?

Depending on the reason for your return, you might need to pay for shipping your order back to us. 

Where is my order?

Our orders are all sent on Royal Mail 1st Class. They should arrive within 1-2 working days and should fit through your postbox. Your postie should leave a card for you if they can’t deliver it though. If your order doesn’t arrive within 3 days, please contact us and we’ll look into this for you.

 

Safety and Quality

I got some wax or essential oil in my eye. What do I do? 

Immediately wash your eyes out with cool water, then contact your GP as soon as possible to seek professional medical advice. You should be fine, but it’s always best to make sure.

Are the candles safe for pets?

Although natural, it’s not advisable to have these candles lit around pets, but please consult your vet for further information.

 

Where is it safe to burn my candles?

In a well-ventilated area, away from anything flammable.

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