Craft Factory FAQs

Candle Kit Contents:

Each kit contains a whopping 750ml of soy wax pellets.

Oh no! Please dispose of them very carefully and reach out to our customer services team. We’ll get replacements out to you right away.

Yes, we recommend that you do. It offers a bit of extra protection for your skin.

All our packaging is made with the planet in mind so 90% of it is recyclable. We’re constantly working to improve our packaging, so hope for it to be 100% recyclable soon!

Our kits are packed in the UK and sourced from UK suppliers where possible.

It shouldn’t, but we advise using the included gloves nonetheless.

No. Our kits don’t have an expiry date, so they make perfect gifts!

Orders:

Yes. You can select your quantity at checkout.

No. We’ll send your kits in one box if ordered simultaneously.

Delivery and Returns:

Delivery costs £3.49 and we send our orders via Royal Mail48. Express delivery via Yodel is also available at £4.49.

No. Due to restrictions on some of the internal components, we can’t ship our kits outside of the UK (yet).

Depending on the reason for your return, you might need to pay for delivering your order back to us.

Our orders are all sent on Royal Mail 1st Class. They should arrive within 1-2 working days and should fit through your postbox. Your postie should leave a card for you if they can’t deliver it though. If your order doesn’t arrive within 3 days, please contact us and we’ll look into this for you.

Safety and Quality

Immediately wash your eyes out with cool water, then contact your GP as soon as possible to seek professional medical advice. You should be fine, but it’s always best to make sure.

Although natural, it’s not advisable to have these candles lit around pets, but please consult your vet for further information.

In a well-ventilated area, away from anything flammable.

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